Terms and conditions

These general terms and conditions ("Conditions") govern the rights and obligations of you as the buyer and us as the seller in the context of contractual relationships concluded through the E-shop on the websites www.anibubba.sk and www.anibubba.com. All information regarding the processing of your personal data is contained in the privacy processing policy, which you can find here: https://www.anibubba.sk/privacy.
As you are undoubtedly aware, our communication is primarily remote. Therefore, for our Agreement, remote communication means will be utilized, allowing us to reach an agreement without the simultaneous physical presence of both parties.
If any part of the Conditions contradicts what we have mutually agreed upon during the process of your purchase on our E-shop, that specific agreement will take precedence over these Conditions.

1. Definitions:
1.1. Price: The financial amount you will pay for the Goods;
1.2. Shipping Cost: The financial amount you will pay for the delivery of the Goods, including the cost of
packaging;
1.3. Total Price: The sum of the Price and the Shipping Cost;
1.4. VAT (Value Added Tax): The tax according to applicable legal regulations;
1.5. E-shop: The online store operated by us at www.anibubba.sk and www.anibubba.com, where the purchase of Goods will take place;
1.6. Invoice: A tax document issued in accordance with the value-added tax law for the Total Price;
1.7. We: The company Unlimited Dots, s.r.o., with registered office at Pittsburgská 1672/6, 01008 Žilina,
Slovak Republic, ID: 55900101, registered in the Commercial Register kept by the District Court Žilina, section Sro, entry no. 83684/L, email info@anibubba.com, legally referred to as the seller;
1.8. Order: Your irrevocable proposal to conclude a Purchase Agreement for Goods with us;
1.9. Goods: Everything you can purchase on the E-shop;
1.10. User Account: An account established based on the information you provide, allowing the storage of entered data and the history of ordered Goods and concluded contracts;
1.11. You: The person buying on our E-shop, legally referred to as the buyer;
1.12. Contract: The purchase agreement agreed upon based on a properly filled Order sent through the E-shop and concluded at the moment you receive the Order confirmation from us.
2. General Provisions and NOTICE
2.1. The purchase of Goods is possible only through the web interface of the E-shop.
2.2. When purchasing Goods, it is your obligation to provide us with all information correctly and truthfully. The information you provide when ordering Goods will be considered accurate and truthful.
3. Conclusion of the Contract
3.1. The contract with us can only be concluded in the Slovak or English language.
3.2. The contract is concluded remotely through the E-shop, with the costs of using remote
communication means borne by you. However, these costs do not differ from the basic rate you pay for using these means (especially for internet access). By submitting the Order, you agree to the use of remote communication means.
3.3. To conclude the Contract, you need to create a proposal for an Order on the E-shop. This proposal must include the following details:
a) Information about the selected Goods (you indicate the Goods you are interested in purchasing on the E-shop by clicking the "Add to Cart" button);
b) Information about the Price, Shipping Cost, VAT, method of payment of the Total Price, and the desired method of Goods delivery; these details will be entered during the creation of the Order proposal within the user interface of the E-shop, with information about the Price, Shipping Cost, VAT, and Total Price being automatically generated based on the selected Goods and its delivery method;
c) Your identification details necessary for delivering the Goods, especially your name, surname, delivery
address, phone number, and email address.
3.4. During the creation of the Order proposal, you can modify and review the details until its
completion. After verifying by pressing the "Order with Payment Obligation" button, you will create the Order. However, before pressing the button, you must confirm your familiarity and agreement with these Conditions; otherwise, the Order cannot be created. The checkbox serves as confirmation and agreement. After pressing the "Order with Payment Obligation" button, all entered information will be sent directly to us.
3.5. We will confirm your Order as soon as possible after receiving it, sending a message to the email address you provided in the Order. The confirmation will include a summary of the Order and these Conditions of purchase. The cnfirmation of the Order from our side constitutes the conclusion of the Contract between us and you. The Conditions of purchase effective on the date of the order form an integral part of the Contract.
3.6. There may be cases where we cannot confirm your Order, especially if the Goods are unavailable or if you order consists of a larger quantity than is allowed by us. However, information on the maximum quantity of Goods will always be provided to you in advance within the E-shop, and should not be surprising to you. If, for any reason, we cannot confirm the Order, we will contact you and send you an offer to conclude the Contract in a modified form compared to the Order. The Contract is concluded in such a case when you confirm our offer.
3.7. In case the incorrect Price is stated in the E-shop or in the draft Order, mainly due to a technical error, we are not obliged to deliver the Goods to you at this Price even if you have received confirmation  of the Order, and therefore the Contract will be concluded. In such a situation, we will contact you immediately and send you an offer to conclude a new Contract in an form with corrected price compared to the former Order. In that case, the new Contract is concluded at the moment when you confirm our offer and order starts being processed and delivered. If you do not confirm our offer within
3 days of its sending, we are entitled to withdraw from the concluded Agreement. An obvious error in the Price is considered to be, for example, a situation where the Price does not correspond to the usual price at other sellers or is missing or has an extra digit.
3.8. In the event that the Agreement is concluded, you are obligated to pay the Total Price.
3.9. If you have a User Account, you can place an Order through it. Even in that case, you have the obligation to check the correctness, truthfulness, and completeness of the pre-filled data. However, the method of creating an Order is the same as in the case of a buyer without a User Account, but the advantage is that it is not necessary to repeatedly fill in your identification data.
3.10. In some cases, we allow you to use a discount for the purchase of Goods. To avail of a discount, you need to fill in the information about this discount in the predetermined field as part of the Basket proposal. If you do so, the Goods will be provided to you at a discounted rate.
4. User Account
4.1. Through your registration on the E-shop, you can access your User account.
4.2. When registering a User Account, it is your responsibility to enter all the required data accurately and truthfully and to update it in the event of any changes.
4.3. Access to the User Account is secured by a username and password. You are responsible for maintaining the confidentiality of these access credentials and not sharing them with anyone. We bear no responsibility in the event of misuse.
4.4. The user account is personal, and therefore, you are not authorized to allow third parties to use it.
4.5. We reserve the right to cancel your User Account, especially if it remains inactive for more than 1 year or if you violate your obligations under the Agreement.
4.6. The availability of the user account may not be continuous, especially considering the necessary maintenance of hardware and software equipment.
5. Price and Payment Conditions, Reservation of Ownership Rights
5.1. The price is always stated in the E-shop, in the draft Order, and in the Contract. In the event of a discrepancy between the Price specified for the Goods within the E-shop and the Price specified in the draft Order, the Price specified in the draft Order shall apply, which will always be identical to the price in the Contract. As part of the draft Order, the Price for shipping, or the conditions when shipping is free, is also indicated.
5.2. The total price is stated, including VAT and all fees established by special legal regulations.
5.3. We will request payment of the Total Price from you after concluding the Contract and before handing over the Goods. You can pay the total price in the following ways: a) By bank transfer. We will send you payment information as part of the Order confirmation. In the case of payment by bank transfer, the total price is payable within 5 working days. b) By card online. In this case, the payment is made through the Stripe payment gateway, and the payment is governed by the terms of this payment gateway, available at: Stripe Terms. In the case of payment by card online, the total price is payable
within 1 day. c) Cash on delivery. In such a case, payment will be made upon delivery of the Goods as opposed to the handover of the Goods. In the case of payment by cash on delivery, the total price is payable upon receipt of the Goods. d) In cash upon personal collection. It is possible to pay for the Goods in cash in the case of collection at our establishment. In the case of payment in cash upon personal collection, the Total price is payable upon receipt of the Goods.
5.4. The invoice will be issued in electronic form after payment of the Total Price and will be sent to your e-mail address specified in the Order. The invoice will also be physically attached to the Goods and available upon request at info@anibubba.com.
5.5. Ownership of the Goods passes to you only after you pay the Total Price and take delivery of the Goods. In the case of payment by bank transfer, the total price is paid by crediting to our account; in other cases, it is paid at the time of making the payment.
6. Delivery of Goods, Passing of the Risk of Accidental Destruction, and Accidental Deterioration of the Object of Purchase
6.1. The goods will be delivered to you in the manner of your choice, and you can choose from thefollowing options: a) Personal collection at Packeta's delivery points; b) Delivery via the transport of International post or Packeta.
6.2. The goods can be delivered within the European Union, Australia, USA, Cannada Switzerland and Japan.
6.3. We are obliged to deliver the goods to you without delay, but no later than within 30 days from the date of the conclusion of the Contract. During the performance of the Agreement, unforeseen circumstances may occur that will affect the delivery date of the Goods ordered by you. Please, keep in mind that, international orders are sent only by the service offered by International Post. Delivery to countries of Europe and European union takes usally from 7 to 12 business days. Delivery to USA and other countries outside the Europe takes from 14 to 25 business days. We will promptly inform you by e-mail about any changes in the delivery date and provide the new expected delivery date of the ordered Goods. Your right to withdraw from the Contract remains unaffected by this. Our notification about the new delivery date also includes a request for your
confirmation on whether you insist on the delivery of the Goods ordered by you at the new date. In the
case of personal collection at the establishment, we will always inform you about the possibility of
picking up the Goods via [SS3] info@anibubba.com or info@anibubba.sk.
6.4. Upon receiving the Goods, it is your responsibility to check the integrity of the packaging, and in the
event of any damage, promptly notify both the delivery service and us. If the package shows signs of
damage, indicating unauthorized handling and entry into the shipment, you are not obligated to accept
the Goods from the office of International Post, carrier of Packeta or its delivery pick up points..
6.5. You are obligated to take over the goods at the agreed place and time. If you fail to take delivery of
the goods as per the previous sentence, we will notify you by e-mail regarding where you can retrieve
the goods, including the deadline for collection. Alternatively, we may re-deliver the goods based on
your written request, sent no later than 14 days from the original scheduled delivery date, with the
understanding that you agree to cover all costs associated with the re-delivery of the Goods. Failure to
comply with your obligation to take over the Goods, except in cases under Art. 6.4 of these Terms and
Conditions, does not constitute a breach of our obligation to deliver the Goods to you. Furthermore,
your refusal to accept the Goods does not constitute a withdrawal from the Contract between us and
you. If you do not take over the Goods even within the additional period, we reserve the right to
withdraw from the Contract due to your material breach. Should we choose to exercise this right, the
withdrawal becomes effective on the day we deliver this notice to you. The withdrawal from the
Contract does not affect our right to compensation for the actual costs incurred in attempting to
deliver the Goods or any other claims for damages arising from the breach.
6.6. If, for reasons arising from your side, the Goods are delivered repeatedly or in a different way than
was agreed upon in the Contract, it is your obligation to reimburse us for the costs associated with this
repeated delivery. We will send you the payment details for these costs to your email address specified
in the Agreement, and payment is due within 14 days from the delivery of the email.
6.7. The risk of damage to the Goods passes to you the moment you take them over. In the event that
you do not accept the Goods, with the exception of cases according to Art. 6.4 of these Terms and
Conditions, the risk of accidental destruction and accidental deterioration of the Goods passes to you
at the moment when you had the opportunity to take them over, but for reasons on your part, you did
not accept them. The passing of the risk of accidental destruction and accidental deterioration of the
Goods means that from this moment, you bear all the consequences associated with the loss,
destruction, damage, or any deterioration of the Goods.
7. Liability for defects (Complaints)
7.1. Preliminary Provision on Liability for Defects
7.1.1. We undertake to deliver the Goods to you in the required quality, quantity, and without defects.
7.1.2. We are responsible for defects that the Product has upon receipt. We are not responsible for
defects in used Goods caused by their use or wear. For Goods sold at a lower price, we are not
responsible for defects for which a lower price was negotiated.
7.1.3. The general warranty period is 24 months, starting from the moment you take over the Goods.
7.1.4. If the Goods are replaced, the warranty period will begin again after you receive the new Goods.
7.1.5. Your rights from liability for defects in the Goods, for which the warranty period applies, will expire
if you do not exercise them within the warranty period. However, you must exercise your rights from
liability for defects in Goods that deteriorate quickly no later than the day after the purchase;
otherwise, your rights will expire.
7.2. We guarantee that during the transition of the danger of accidental destruction and accidental
deterioration of the Goods according to Art. 6.7, the condition is that the Goods are free of defects,
particularly that:
a) Has the properties that we have agreed with you, and if not expressly agreed, then those stated in
the description of the Goods, or those that can be expected due to the nature of the Goods;
b) Is suitable for the purposes that we have indicated or for the purposes that are customary for Goods
of this type;
c) Corresponds to the quality or design of the agreed sample, if the quality or design was determined
according to the sample;
d) Is in the corresponding quantity and weight;
e) Meets the requirements imposed on it by special legal regulations;
f) Is not encumbered by the rights of third parties.
7.3. Conditions for Exercising the Right from Liability for Defects (Complaints)
7.3.1. If the Goods are delivered to you in broken or damaged packaging or the shipment is obviously too
light, we ask that you do not accept such Goods from the transport company and that you notify us of
this fact immediately by email at info@anibubba.com. In case of detecting obvious defects (e.g.,
mechanical damage), you are obliged to file a claim without undue delay in accordance with point 7.4.1.
below. We will not take into account claims made later due to obvious defects in the Goods, including
defects consisting of the incompleteness of the Goods.
7.3.2. You are obliged to exercise the right from liability for other defects (hidden defects) in accordance
with point 7.4.1. below without undue delay after you have discovered the defect in the Goods, but at
the latest before the expiry of the warranty period.
7.3.3. The warranty applies only to manufacturing defects of the Goods and defects caused by
mechanical damage. You cannot apply the right of liability for defects, in particular, to defects caused by
wear and tear, mechanical damage, use of the Goods in inappropriate conditions, etc.
7.3.4. You are not entitled to claim liability for a defect if you knew about the defect before taking over
the Goods, or we alerted you to it, or you were given an appropriate discount from the Price of the
Product for that reason.
7.4. Exercising the Right from Liability for Damage (Complaints)
7.4.1. In case the Product has a defect, i.e., especially if one of the conditions according to Art. 7.2 is met,
you can notify us of such a defect and exercise your rights from liability for defects (that is, complain
about the Goods) by sending an email or a letter to our addresses listed in our identification data or in
person at our establishment. For a complaint, you can also use the sample form provided by us, which
forms attachment no. 1 to the Conditions.
7.4.2. In your notification, by which you apply for a claim, please provide primarily a description of the
defect in the Goods and your identification data, including the email address to which you are
interested in receiving an explanation of how to handle the claim, and also indicate which of the claims
from liability for defects, specified in points 7.5.4. until 7.5.8., you apply.
7.4.3. When making a claim, please also present us with proof of purchase of the Goods (invoice) to
prove your purchase from us; otherwise, we are not obliged to accept your claim.
7.4.4. We consider the day of initiation of the complaint procedure to be the day of delivery of the
defective Goods together with the relevant documents (according to point 7.4.3). In the event that your
claim is incomplete (especially illegible, unclear, incomprehensible, does not contain the required
documents, etc.), we will ask you to complete the claim in writing, especially by email. In this case, the
complaint procedure begins on the day of delivery of your supplemented submission.
7.4.5. If you do not complete the complaint in accordance with point 7.4.4. of this article without undue
delay, at the latest within 10 days from the date of delivery of our invitation according to point 7.4.4. of
this article, we will consider your submission unfounded.
7.5. Complaint processing
7.5.1. Based on your decision, which of the rights according to § 622 and § 623 of Act No. 40/1964 Coll.
You apply the Civil Code as amended (hereinafter referred to as the "Civil Code") (specified in points
7.5.4 to 7.5.8), [ĽŠ1] we will determine the method of processing the claim immediately, in complex
cases no later than 3 working days from the date of application of your claim. In justified cases,
especially if a complex technical evaluation of the condition of the Goods is required, no later than 30
days from the date of application of your claim.
7.5.2. After determining the method of handling the complaint, we will handle the complaint
immediately, in justified cases we can also handle the complaint later; however, processing of the claim
may not take longer than 30 days from the date of application of the claim. After the expiry of the
deadline for dealing with the complaint, you have the right to withdraw from the Contract or you have
the right to exchange the Goods for new goods, if this is possible.
7.5.3. We are obliged to issue you a written document about the processing of the complaint, no later
than 30 days from the date of application of the complaint, and we will inform you about its processing
via e-mail. In the event that the claim is accepted, we will send you the repaired Product or exchange
the Product for a new product or refund the paid Product Price, unless we agree otherwise.
7.5.4. If it is a defect that we can remove, you have the right to have the defect removed free of charge,
in a timely manner and properly. We will remove the defect in the Goods without undue delay.
7.5.5. Instead of removing the defect, you can request the replacement of the Product, or if the defect
only concerns a part of the Product, the replacement of this part, in cases where this does not incur
disproportionate costs for Us in relation to the Price of the Product or the severity of the defect.
7.5.6. Instead of removing the defect in the Product, we can always replace the defective Product with a
perfect one, if this does not cause serious difficulties for you.
7.5.7. If it is a defect in the Goods that cannot be removed and which prevents you from being able to
properly use the Goods as a defect-free good, you have the right to exchange the Goods or you have the
right to withdraw from the Contract. You have the same rights if the defects are removable, but you
cannot properly use the Product due to the reappearance of the defect after repair or due to a larger
number of defects.
7.5.8. If there are other non-removable defects, you have the right to a reasonable discount from the
Product Price.
7.5.9. We will deal with the complaint by handing over the repaired Product, exchanging the Product,
returning the Product Price, paying an appropriate discount from the Product Price, a written request to
take over performance (the Product) or a justified rejection of the claim.
7.6. The exercise of rights from liability for defects and claims for goods is governed by § 619 et seq. of
the Civil Code, Act No. 250/2007 Coll. on consumer protection and amendments to Act of the Slovak
National Council No. 372/1990 Coll. on offenses as amended (hereinafter referred to as the "Consumer
Protection Act"), and Act No. 102/2014 Coll. on consumer protection in the sale of goods or provision of
services based on a contract concluded at a distance or a contract concluded outside the seller's
premises and on the amendment of certain laws as amended (hereinafter referred to as the "Consumer
Protection in Distance Selling Act").
7.7. If you claim a Product:
a.) during the first 12 months from the purchase of the Product, we can reject your claim only on the
basis of a professional assessment; regardless of the result of the expert assessment, we will not
require you to pay the costs of the expert assessment or other costs related to the expert assessment.
We will provide you with a copy of the expert assessment justifying the rejection of the claim no later
than 14 days from the day the claim was processed;
b.) after 12 months from the purchase and we have rejected such a claim, we will indicate in the
complaint handling document to whom you can send the Goods for expert assessment. If you send the
Goods for expert assessment to a designated person, the costs of the expert assessment, as well as all
other related costs incurred for the purpose, will be borne by Us, regardless of the result of the expert
assessment. If you prove through expert assessment Our responsibility for the defect of the Goods, you
can apply the claim again; the warranty period does not expire during the performance of the expert
assessment. We are obliged to reimburse you within 14 days from the date of re-application of the
complaint all costs incurred for the expert assessment, as well as all related costs incurred
purposefully. A renewed claim cannot be rejected.
7.8. If you are an entrepreneur, it is your duty to notify and point out the defect without undue delay
after you have discovered it, but no later than within 3 days of receiving the Goods.
7.9. If you are a consumer, you have the right to exercise rights from liability for defects that occur with
consumer goods within a period of 24 months from the receipt of the goods.
7.10. Hereby, we have properly informed you about your rights, which arise from § 622 and § 623 of Act
no. 40/1964 Coll. Civil Code. By concluding the Agreement, you confirm that you have had the
opportunity to read the terms of the Goods complaint.[ĽŠ2]
8. Withdrawal from the contract
8.1. Withdrawal from the Agreement, i.e. the termination of the contractual relationship between Us and
You from its beginning, may occur for the reasons and methods specified in this article, or in other
provisions of the Terms and Conditions, in which the possibility of withdrawal is explicitly stated.
8.2. If you are a consumer, i.e. a person buying Goods outside the scope of your business activity, you
have the right to withdraw from the Contract without giving a reason within 14 days from the date of
delivery of the Goods, in accordance with the provisions of § 7 of the Act on Consumer Protection in
Distance Selling. In the event that we have concluded a Contract, the subject of which is several types
of Goods or the delivery of several parts of the Goods, this period begins to run only on the day of
delivery of the last part of the Goods, and in the event that we have concluded a Contract on the basis
of which we will deliver the Goods to you regularly and repeatedly, begins on the day of delivery of the
first delivery. You can withdraw from the Agreement in any demonstrable way (in particular by sending
an e-mail or a letter to Our addresses listed in Our identification data). For withdrawal, you can also use
the sample form provided by Us, which forms attachment no. 2 Conditions.
8.3. Even as a consumer, however, you cannot withdraw from the Agreement in cases where the subject
of the Agreement is:
a) sale of Goods, the Price of which depends on price movements on the financial market, which we
cannot influence and which may occur during the expiry of the withdrawal period from the Contract;
b) the sale of alcoholic beverages, the price of which was agreed at the time of the conclusion of the
Contract, while their delivery can be carried out no earlier than 30 days later, and their price depends
on price movements on the market, which we cannot influence;
c) sale of Goods that were made according to your special requirements, that were custom-made for
you or Goods intended specifically for one consumer;
d) sale of Goods that are subject to rapid deterioration or deterioration and Goods that have been
inseparably mixed with other goods after delivery;
e) sale of Goods enclosed in protective packaging, which are not suitable for return due to health
protection or hygiene reasons and whose protective packaging was broken after delivery;
f) sale of audio recordings, video recordings, audio-visual recordings or computer software sold in
protective packaging, if the original packaging has been damaged;
g) sale of periodicals, with the exception of sales based on a subscription agreement and sale of books
not supplied in protective packaging;
h) provision of electronic content, if it was not delivered on a physical medium and was delivered with
your prior express consent before the expiration of the withdrawal period from the Contract and We
have informed you that you do not have the right to withdraw from the Contract
8.4. Deadline for withdrawal according to Art. 8.2 The condition is considered to be preserved if you
send Us a notification that you are withdrawing from the Agreement during it.
8.5. In case of withdrawal from the Contract, the Price will be returned to you within 14 days from the
effective date of withdrawal to the account from which it was credited, or to the account chosen in the
withdrawal from the Contract. However, the amount will not be refunded before you return the Goods
to Us or prove that they have been sent back to Us. Please return the goods to us clean, preferably
including the original packaging.
8.6. In case of withdrawal from the Agreement according to Art. 8.2 Conditions You are obliged to send
or hand over the Goods to Us or to a person authorized by Us to receive the Goods within 14 days of
withdrawal, while you bear the costs of returning the Goods to Us. This does not apply if we agree to
pick up the Goods personally or through a person authorized by Us. The deadline is preserved if the
Goods were handed over for transport no later than the last day of the deadline. On the contrary, you
have the right to have us return the price for transport, but only in the amount corresponding to the
cheapest method of delivery of the Goods that we offered for the delivery of the Goods.
8.7. You are responsible for damage in cases where the Goods are damaged as a result of your handling
them in a different way than it is necessary to handle them with regard to their nature and properties.
In such a case, we will invoice you for the damage caused after the goods have been returned to us and
the due date of the invoiced amount is 14 days.
8.8. We are entitled to withdraw from the Contract due to the sold-out of stocks, the unavailability of
the Goods, or if the manufacturer, importer or supplier of the Goods agreed in the Contract has stopped
production or made serious changes that made it impossible to fulfill our obligations under the
Contract or for reasons of force majeure, or if even when using all Our efforts, which can be fairly
demanded from Us, we are not able to deliver the Goods to you within the period determined by these
Conditions. In these cases, we are obliged to inform you of this fact without unnecessary delay and to
return to you the already paid Total price for the Goods, within 14 days from the date of notification of
withdrawal from the Contract. We will return the Total Price paid for the Goods to you in the same way
in which you paid the Total Price, while this does not affect the right to agree with you on another
method of refund, if you will not be charged any additional fees in connection with this.
8.9. We are entitled to withdraw from the Contract even if you have not taken over the Goods within 5
working days from the day when you were obliged to take over the Goods.
9. Submission of initiatives and complaints
9.1. As a consumer, you are entitled to submit suggestions and complaints in writing, via e-mail to:
info@anibubba.com
9.2. We will inform you about the assessment of the initiative or complaint by e-mail sent to your email.
9.3. The supervisory authority is the Slovak Trade Inspection (SOI), SOI Inspectorate for the Žilina
Region, with registered office: Predmestská 1359/71, 010 01 Žilina, tel. no. 041/724 58 68.
9.4. If you are not satisfied with the handling of your request or complaint, you can submit a request for
an inspection electronically via the platform available on the website
https://www.soi.sk/sk/Podavanie-podnetov-staznosti-navrhov-a-ziadosti/Podajte-podnet.soiAll contact
information can be found at: https://www.soi.sk/sk/Kontakt....
10. Alternative resolution of disputes with consumers
10.1. You have the right to contact Us with a request for rectification, by email sent to:
info@anibubba.com, if you are not satisfied with the way in which we have handled your complaint or if
you believe that we have violated your rights. If we respond negatively to your request or do not
respond to it within 30 days of sending it, you have the right to submit a proposal to initiate alternative
dispute resolution with the alternative dispute resolution entity (hereinafter referred to as the
"Subject") pursuant to Act No. 391/2015 Coll. on alternative resolution of consumer disputes and on
amendments to certain laws, as amended (hereinafter referred to as the "Act on Alternative Dispute
Resolution").
10.2. The subjects are authorities and authorized legal entities according to § 3 of the Act on Alternative
Dispute Resolution, and their list is published on the website of the Ministry of Economy of the Slovak
Republic.
https://www.mhsr.sk/obchod/ochrana-spotrebitela/alternativne-riesenie-spotrebitelskych-sporov-
1/zoznam-subjektov-alternativneho-riesenia-spotrebitelskych-sporov-1
10.3. You can submit a proposal in the manner specified under Section 12 of the Alternative Dispute
Resolution Act.
10.4. Furthermore, you have the right to initiate out-of-court dispute resolution online through the ODR
platform available on the website https://ec.europa.eu/commission/presscorner/detail/sk/IP_16_297,
respectively. https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=SK.
11. Final Provisions
11.1. We will deliver all written correspondence with you by electronic mail. Our email address is listed
under Our Identification Data. We will deliver correspondence to your e-mail address specified in the
Agreement, in the User Account or through which you contacted us.
11.1. The contract can only be changed based on our written agreement. However, we are entitled to
change and supplement these Terms and Conditions, but this change will not affect already concluded
Contracts, but only Contracts that will be concluded after the effective date of this change. However,
we will inform you about the change only if you have created a User Account (so that you have this
information in the event that you order new Goods, but the change does not constitute a right of
termination, as we do not have a contract that could be terminated), or you based on the Contract, we
are to deliver the Goods regularly and repeatedly. We will send you information about the change to
your e-mail address at least 14 days before the change takes effect. If we do not receive from you
within 14 days of sending the information about the change the termination of the concluded Contract
for regular and repeated deliveries of the Goods, the new conditions become part of our Contract and
will be applied to the next delivery of the Goods following the effective date of the change. The notice
period in case you give notice is 2 months.
11.2. In the case of force majeure or events that cannot be foreseen (natural disaster, pandemic,
operational failures, subcontractor outages, etc.), we are not responsible for damage caused as a result
of or in connection with cases of force majeure or unforeseeable events, and if this condition lasts for
longer than 10 days, we and you have the right to withdraw from the Agreement.
11.3. The Annex to the Terms and Conditions contains a sample form for a complaint and a sample form
for withdrawing from the Contract.
11.4. The contract, including the Terms and Conditions, is archived in electronic form with Us, but is not
accessible to you. However, you will always receive these Terms and Order confirmations with a
summary of the Order by e-mail, and you will therefore always have access to the Agreement even
without Our cooperation. We recommend always saving the confirmation of the Order and the Terms
and Conditions.
11.5. Our activity is not subject to any codes of conduct according to § 3 par. 1 letter n) of the Act on
Consumer Protection in Distance Selling.
12. Attachments
Appendix No. 1: complaint form [pdf]
Appendix No. 2: withdrawal from the contract [pdf]
These Terms and Conditions enter into force on 1 January 2026.